Support

SmartCare Support

Our primary goal is to take extremely good care of our clients so we pay particular attention to providing exceptional levels of support.

By taking out a support contract with us, your business can get on with what you do best, allowing us to take care of your data, system maintenance and any questions you may have on using the software we have developed for you.

We have standard support contracts as shown below and although we believe these will cover almost any situation, we can also create custom support contracts if your needs fall outside these offerings.

Support Contracts

Support contracts are recommended for all commercial organisations. SmartData Uk provide a range of support options, described below.

Support Type Phone Support Email Support Service Releases Remote Support On-site Support Upgrade Discounts
Gold *
Silver    
Bronze      

* Subject to location

Response Times

All support options offered by SmartData Uk have associated response times. When choosing a support plan be sure to choose the option that meets your companies basic requirements.

Category Bronze Silver Gold
Phone Support 2 working days Next working day Same day
Email Support 2 working days Next working day Same day
Remote Support N/A Next working day Same day
On-site Support N/A N/A Within 3 working days